HOW TO ORDER


Guitars and Basses


Custom Builds

To request a price for a custom build, please fill out and submit the "Custom Build Request Form"found on the page for each model. Your will receive pricing and a rendering based on the options you selected within 48 hours. If you wish to proceed please reply to us and we will send an invoice for half of the total as a deposit, the balance will be invoiced prior to shipping. We will send paint swatches for your review and approval upon request. We also have many fretboards in stock, just ask us and we can send photos of the options available for you to choose from, especially some of the more exotic choices. Please fee free to Contact Us by clicking here to discuss custom options not shown on the build form, we can accommodate most special requests. Build time for custom instruments is approximately 12 weeks.


Ready to ship

We also typically have several instruments in stock and ready to ship. These include Stock Models, Demo Models, and Special Editions with custom finishes, exotic woods, and/or unique hardware and features. Visit our Store at Reverb.com to see whats currently available.



Pickups

Pickups can be purchased directly from our website by clicking the "add to cart" buttons shown on our Pickup product page. While we typically have some models in stock, there may be up to a two week ship time due to the amount of options available. please feel fee to contact us to inquire about the availability of specific models.



Cables

Cables can be purchased directly from our website by clicking the "add to cart" buttons shown on our Cable product page. Cables may be in stock or built to order but in either case ship within 48 hours of order. We also offer custom lengths and connectors, Contact us by clicking here for pricing.



Returns and Refunds

Our products are  custom made so we cannot offer returns or refunds (in full or deposits) as a standard  policy. However, if you ever have any issues regarding the quality of materials or workmanship not related to regular use or wear, please contact us and we will resolve the issue to your satisfaction. We stand behind all of our products and believe our  reputation for the highest level of quality and customer service are our most important assets.